Contact Us
We’re here to help with product questions, order support, gifting, and more. We ship from the USA (never drop-shipped,Made-to-order apparel is produced and shipped by our trusted production partner and may arrive separately.) and most orders ship by the next business day.
Quick links: Sign in / Create account · FAQ · Shipping Policy · Return & Refund Policy
Sign in / Create an account to view orders, tracking (when available), and past purchases.
Checked out as a guest? Your order details and tracking link are in your shipping confirmation email. If you create an account using the same email used at checkout, your past orders may appear in your account.
Contact Us
Please use the contact form below. For the quickest reply, include:
- Order number (if you have one)
- What you need help with (shipping, return, product details, etc.)
- Photos (for damage/defect/wrong item issues)
Response time: We aim to reply within 1 business day (Monday–Friday, excluding postal holidays).
Prefer email? You can also reach us at begracebeloveboutique@gmail.com.
Order Help
Where’s my order?
Once your order ships, you’ll receive a confirmation email with tracking (when provided by the carrier). Tracking may take 24–48 hours to update after shipment.
My tracking says “Delivered” but I don’t have it.
First, check around your delivery area (porch, mailbox, parcel locker) and with household members/neighbors. Then contact your local carrier with the tracking number. If it’s still missing, message us and we’ll help with next steps.
I need to change my address.
Contact us as soon as possible. Because we ship by the next business day, address changes are typically only possible before the order ships.
Returns & Issues
How do I start a return?
Please contact us first with your order number. If your return is approved, we’ll send instructions. (Please don’t mail returns until you receive approval and instructions.)
Full details are available here: Return & Refund Policy.
My item arrived damaged / wrong item.
Please contact us within 48 hours of delivery with clear photos of the item, packaging, and shipping label (if visible). We’ll evaluate the issue and make it right.
Product Questions & Gifting
What are your items made of?
Materials vary by product and are listed on each product page. If you have sensitivities or material preferences, message us before ordering and we’ll help you choose confidently.
Can you help me pick a gift?
Yes! Tell us the recipient’s style (boho, western, earthy, whimsical), favorite colors, and your budget—we’ll make suggestions.
Do you offer custom orders or bulk gifting?
Sometimes. Send us details (what you need, quantity, and your timeline) and we’ll let you know what’s possible.
Our Location
Be Grace Be Love Boutique
Taylors, South Carolina, USA
Mailing address (customer service):
431 Tanner Rd, Taylors, SC 29687, US
Note: Please do not mail returns until your return request is approved and you receive return instructions.
By contacting us, you agree that we may use the information you provide to respond to your request in accordance with our Privacy Policy.
Customer Support Only
We respond to order and product questions. Business solicitations (marketing/SEO services, “Shopify experts,” etc.) will not receive a reply.
Why You Should Reach Out to Us
Contact Us if you have any questions or need assistance! Our team is dedicated to helping you. Whether you want to learn more about our services or have specific inquiries, reaching out is the first step to getting the help you need. We encourage you to contact us because we value open communication and believe it fosters understanding. So, don’t hesitate—your queries are important to us!
How to Reach Our Customer Support
To contact us effectively, you can use various methods. You can email us directly, or if you prefer immediate assistance, feel free to call our support hotline. Additionally, our website features a live chat option. Because we want to make the process as seamless as possible, choose the method that works best for you. Remember, every message you send is a chance for us to assist you better!
What Information Should You Provide?
When you contact us, it’s helpful to provide specific details about your inquiries. Include your name, contact information, and a brief description of your issue. This information allows us to respond promptly and accurately. However, if you're unsure what to include, just send us a message! We're here to guide you through the process, ensuring you receive the help you deserve.